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Outbox stuck and "connection error"
sodowarts
Member

I have 4 different email addresses that I use on my Fascinate but for the past 5 days the outbox has been "stuck"  and won't send anything out.  When I scroll down to the bottom of the list there's a bar that says "Send outgoing messages".  Upon tapping that bar either nothing happens or the top of the list a bar comes up saying "connection error".

 

Any ideas???  Thank you!

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Re: Outbox stuck and "connection error"
NuDroidUsrr
Sr. Member

 


sodowarts wrote:

I have 4 different email addresses that I use on my Fascinate but for the past 5 days the outbox has been "stuck"  and won't send anything out.  When I scroll down to the bottom of the list there's a bar that says "Send outgoing messages".  Upon tapping that bar either nothing happens or the top of the list a bar comes up saying "connection error".

 

Any ideas???  Thank you!


 

  If they are POP3 accounts, my phone will do that from time to time. A simple power off and power on fixes my issue. I would start there, maybe then a soft reset by powering down, pull the battery out for about 10 seconds, then put it back in and turn on.

 That's where I would start first.

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Re: Outbox stuck and "connection error"
PO_pack_mule
Novice
Did that several times. Fed up, I went to k-9 mail, and haven't looked back since.
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Re: Outbox stuck and "connection error"
KinquanaH_VZW
Verizon Employee

Thanks for the information NuDroidUsrr. YOur correct performing a simple soft reset will resolve most issues with your device. If you continue to have the same issues, you will need to check your email setting. I have listed steps below to check your email notifications, email frequency, and outgoing server. 

  1. From a home screen, select Applications.

  2. Select Email.

  3. From the Email account screen, select and hold the email account.
    Note To return to the Email account screen select Menu > Accounts.

  4. Select Account name.

  5. Enter an account name then select OK.

  6. Select Your name.

  7. Enter a name then select OK.

  8. Select Email check frequency.

  9. Select the preferred frequency.
    • Never
    • Every 5 minutes
    • Every 10 minutes
    • Every 15 minutes
    • Every 30 minutes
    • Every hour
  10. Select Default account to enable / disable.
    Note Enabled when a green check mark is present.

  11. Select Email notifications to enable / disable.
    Note Enabled when a green check mark is present.

  12. Select Select ringtone.
    Note Email notifications must be enabled.

  13. Select a ringtone then select OK.

  14. Select Vibrate to enable / disable.
    Note Email notifications must be enabled.
    Note Enabled when a green check mark is present.

  15. Select Incoming settings.

  16. Verify the Incoming settings then select Next.
    • Password
    • POP / IMAP Server
    • Port
    • Security type
      • None
      • SSL
      • SSL (Accept all certificates)
      • TLS
      • TLS (Accept all certificates)
    • Delete email from server (POP)
      • Never
      • When I delete from Inbox
    • IMAP path prefex (IMAP)
  17. Select Outgoing settings.

  18. Verify the Outgoing server settings then select Next.
    • SMTP Server
    • Port
    • Security type
      • None
      • SSL
      • SSL (Accept all certificates)
      • TLS
      • TLS (Accept all certificates)
    • Require sign-in.
      Note Enabled when a green check mark is present.
    • Username
    • Password
  19. Select Forward with files to enable / disable.
    Note Enabled when a green check mark is present.

  20. Select Signature.

  21. Enter a signature then select OK.

KinquanaH_VZW
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Re: Outbox stuck and "connection error"
newbie01
Member

I've had problems with email ever since I got my phone.  Those solutions don't work.  They need to get a fix for this phone.  I hate it.

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Re: Outbox stuck and "connection error"
sodowarts
Member

what's K-9 mail?

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Re: Outbox stuck and "connection error"
PJNC284
Sr. Member

It's a 3rd party email client that replaces the stock Mail client on Android.

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