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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Ok. I was mugged on Monday and my iphone (along with my laptop) was stolen. Someone lent me a Galaxy Nexus and I just got my new SIM card put in. Of course I was trying to set up security measures in case it happens again and I ended up locking myself out. It asks for a PUK code. I logged into my verizon account and clicked the unlock PUK option and it says the pin and PUK code are unknown. I don't have another phone to call Verizon from. Is there a reason it is unknown? What do I do other than go into the store?
Hi aydenoliver!
I am so sorry to learn of your circumstances! I hope you are OK! I can definitely help you with the PUK code for your phone! I would have to review your account in order to help. I've followed you, please accept my follow and send me a DM with your name & mobile number. I'll be happy to assist further and get you up and running!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
HELP ! I FELL ASLEEP WITH MY PHONE NEXT TO ME ON MY BED AND WHEN I WOKE UP IT SAYS THAT SIM CARD IS PUK LOCKED.