PUK code unknown

[aydenoliver]

Ok. I was mugged on Monday and my iphone (along with my laptop) was stolen. Someone lent me a Galaxy Nexus and I just got my new SIM card put in. Of course I was trying to set up security measures in case it happens again and I ended up locking myself out. It asks for a PUK code. I logged into my verizon account and clicked the unlock PUK option and it says the pin and PUK code are unknown. I don't have another phone to call Verizon from. Is there a reason it is unknown? What do I do other than go into the store?

[vzw_customer_support]

Hi aydenoliver!

I am so sorry to learn of your circumstances! I hope you are OK! I can definitely help you with the PUK code for your phone! I would have to review your account in order to help. I've followed you, please accept my follow and send me a DM with your name & mobile number. I'll be happy to assist further and get you up and running!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

[PRPLBTRFLY]

HELP ! I FELL ASLEEP WITH MY PHONE NEXT TO ME ON MY BED AND WHEN I WOKE UP IT SAYS THAT SIM CARD IS PUK LOCKED.