This is ridiculous, I shouldn't have to pay you to return a faulty and potentially dangerous phone. I smell a lawsuit coming on.
This couldn't be more of an inconvenience, I am really frustrated about this whole tax issue, I refuse to pay taxes on the exchange. Verizon has a contract with Samsung, not myself or any other customer in this situation for that matter. Yet Verizon isn't offering anything to their customers for the inconvenience. I have been a loyal customer for a long time, no disconnections, no payment extensions, not even a late payment, not to mention the outrageous price of my monthly bill. With all of that being said, I don't have a choice but to return the device, however, as a verizon customer, and the lack of customer satisfaction, or appreciation being shown, I'd rather go to another carrier, take my chances on that 1% difference and pay full price for a non samsung device elsewhere, than to continue to help Verizon grow only to experience it being the worst at everything except coverage.
Verizon along with all the others that are authorized retailers have the signed contract with Samsung, I highly doubt that in those contracts it states anywhere in the event any of their products being sold have been found to be defected or a safety risk that the consumer would have to be the one most inconvenienced.
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