I've been a loyal Verizon customer for three to four years, drawn to their stability amidst the challenges I observed with other providers. Initially satisfied with my Verizon Plus plan, I recently encountered a significant issue when attempting a seemingly straightforward task: transferring my hotspot to another line.
Upon calling Verizon to confirm that this change wouldn't affect my plan, I was assured there would be no alterations. However, thirty days later, I received an unexpected email notifying me of a plan failure and demanding additional payments for the very same plan I had.
Frustrated and confused, I reached out to Verizon customer service, only to be met with further disappointment. Instead of rectifying their error, they insisted on additional payments to reinstate what I originally had. This situation is especially frustrating given their earlier assurances that everything would remain unchanged.
This situation is extremely annoying. I feel deceived and unfairly treated because I just followed their advice and now I have to pay for their errors. Experiencing these differences between what was promised and what actually happened is disappointing.
Hello, Barcelona18. Help is here as your business means the world to us. Please tell us more info. Is this regarding a prepaid plan? I see you stated we requested additional payment which isn't something that would happen with a traditional postpaid plan. Please advise.
-Natasha
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