Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
People can hear me but I can barely hear them

ON my galaxy S8+ incoming volumn starts out good but then slowly drops off until I can not hear

Re: People can hear me but I can barely hear them
Customer Service Rep

RONOLI53 having volume issues is never a good experience, please give the following steps a try. 

Please select the following link: Then select the red button that says "Get Started" then select "Audio" then select "Earpiece audio quality not working on a call" and follow those steps. We hope this helps.


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!