People can't hear me when i call them

[Danelle312]

I can hear people just fine, but suddenly no one can hear me when I call them. I've used my son's phone to call and they can hear me, so it's not the service. I have shut down and restarted by phone, I have tried calling different numbers and same problem. They say it just sounds like the line is dead. HELP!

[vzw_customer_support]

Help is here for you Danielle312. We want to make sure that you can stay connected. Let's get to work.  What happens if you tried speaker phone or a headset? When did the issue start? Can you provide the make and model please?
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SuzyQ]

I've had this issue as well - though it's intermittent and I have not been able to detect any pattern at all, it seems totally random.  Using speakerphone enables me to continue with the call, but that'snot always an option.  Bluetooth in the car works.  I changed the case I was using and that has helped by having nothing near the microphone.  But I still have calls (received and ones I  initiate) that result in the other party unable to hear me.

[vzw_customer_support]

SuzyQ, we want all of your friends and family to hear you clearly. Have you noticed any specific area that you travel and experience these issues? When did this first begin? I am glad to hear that the case has helped to reduce the issue but we would like to work toward all of your calls going smoothly.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SuzyQ]

Verizon Wireless Customer Support wrote:

SuzyQ, we want all of your friends and family to hear you clearly. Have you noticed any specific area that you travel and experience these issues?  No, it happens at home, out and about town, on wifi and on cellular, there is no pattern that I can discern.

When did this first begin? It's been happening since I've had the phone, early August of this year.

I am glad to hear that the case has helped to reduce the issue but we would like to work toward all of your calls going smoothly.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Danelle312]

I have the Samsung s6 edge.  It doesn't work on speakerphone or when I remove my case.  I also tried using soundhound and it didn't hear any music coming through

[Danelle312]

Oh and it's been happening for a couple of weeks only

[Danelle312]

I have not received any response on this issue.  Is there any way to resolve this?

[vzw_customer_support]

Danelle312-

Our apologies for the delay in a response. I know how important having a prompt resolution is and I am here to assist getting this resolved for you. You mentioned this started a couple of weeks ago. Did this started after a software update or an application download? Does this happen in a place in particular or everywhere you go? I look forward to hearing back from you soon.

CarmenT_VZW
VZWlow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Danelle312]

I think it happened around the same time as my last updated on 10/22. It happens everywhere and it's not just phone calls,  it's anything that requires the microphone,  so that definitely is the problem. Here is the update I received last:

Sent from Yahoo Mail on Android

On Wed, Nov 11, 2015 at 5:34 PM, Verizon Wireless Customer Support<forums@verizonwireless.com> wrote: img

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A message from the Verizon Wireless Community

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People can't hear me when i call them

created by Verizon Wireless Customer Support in Samsung Galaxy S6 and Samsung Galaxy S6 Edge - View the full discussion

Danelle312-

Our apologies for the delay in a response. I know how important having a prompt resolution is and I am here to assist getting this resolved for you. You mentioned this started a couple of weeks ago. Did this started after a software update or an application download? Does this happen in a place in particular or everywhere you go? I look forward to hearing back from you soon.

CarmenT_VZW

VZWlow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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