People can't hear me when i call them

[vzw_customer_support]

Danelle312-

The details provided certainly help to get us closer to a resolution. I trust we can get this fixed. Has anything happened to the phone? Has it been dropped or does it have any liquid or physical damage?

CarmenT_VZW
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If my response answered your question please�Correcthe �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Danelle312]

No there hasn't been any accidents or anything with it,  that's why it's so frustrating. The phone is in perfect condition, minus this microphone situation

Sent from Yahoo Mail on Android

On Wed, Nov 11, 2015 at 7:28 PM, Verizon Wireless Customer Support<forums@verizonwireless.com> wrote:

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A message from the Verizon Wireless Community

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People can't hear me when i call them

created by Verizon Wireless Customer Support in Samsung Galaxy S6 and Samsung Galaxy S6 Edge - View the full discussion

Danelle312-

The details provided certainly help to get us closer to a resolution. I trust we can get this fixed. Has anything happened to the phone? Has it been dropped or does it have any liquid or physical damage?

CarmenT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please�Correcthe �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community

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[vzw_customer_support · Accepted solution]

Danelle312, this would definitely have me just as worried. That's an important key part of your phone that needs to work. Just in case, does your phone exhibit any signs of physical or water/moisture damage? Be sure to check the headphone and charging port areas for signs of rust, corrosion, and discoloration.

If preferred, bring it in to a local store for a hands on evaluation. As long as there are no signs of the above, your phone should be covered under warranty for a replacement.

Snn5 - I used to experience the same at times with my S6 Edge too. It has not happened to me since early to mid summer. The only changes I can recall doing that may have helped was disabling my Advanced Calling feature temporarily, and then turning it back on, and a factory reset. I performed the reset because my phone was starting to run a bit slow, and lagging behind with the on screen keyboard. Not sure if you have tried those options out. recently. My S6 Edge has been working much better since.

NicandroN_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[broth1]

We have a Moto z4 phone that when making or receiving calls during the day a lot of the time people can hear me but i can't hear them.  This was also happening with my old phone.  My Moto z3 does not have the issue.  Verizon tells us that there is nothing wrong with our service.  We use wi-fi calling and have no issue with wi-fi signal.

[vzw_customer_support]

broth1, we definitely want to ensure we can get down to the bottom of your device issue as this should certainly not be happening, and we apologize for the inconvenience. In order to better assist you, can you please provide the nearest intersection and zip code for the last location this issue occurred? Does this happen indoors/outdoors or both? Does this affect every call or certain contacts? These questions will help determine whether this could be a service or device issue.

KevinM_VZW

[Monkeygirl1]

Verizon reps keep responding with the same answers although people have made it clear that they've tried all the "fixes" Verizon suggests: turn off Bluetooth, reset network settings, turn phone on and off, etc. This is clearly a Verizon issue and not an issue with the phones.--not when people are reporting the problem from brand new iPhones, new Samsung phones--any manufacturer--and I have called and been on tech support for over an hour, but the phone does the same thing. 
Really sick to death of Verizon not acknowledging that the problem is THEM. I'm switching to another carrier next week. Enough of this garbage!

[Njamieson]

I agree with the frustrated person who said Verizon keeps asking the same questions, assuring us how important our problem is (ha ha) and making the same suggestions.. none of which are working. I just tried to get help using the chat function... the person just disappeared in the middle... 

[KH-Michael]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.