Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Phone - Answeing calls intermittently fails

Everything is great about this phone except the phone.


Having problems with the phone app seeming to lock when I try to answer a call


Case 1 - phone is on but locked, call comes in, I get the green answer >>>   <<< red ignore thing

even when I get the phone unlocked with the green button the call is not answered


Case 2 - phone is on and active, not locked, call comes in - press the Answer button - nothing happens - press it repeatedly - still nothing happens - call goes to vm  and phone goes to home screen, and the Phone button/app will not activate. Had to turn phone off completely and restart. Seems like phone app just froze.


Is this a known bug? Is there a fix?


Re: Phone - Answeing calls intermittently fails

Try powering down, pulling/reinserting the battery, then powering back up.  Works for a lot of things.