Recently my S9 phone stopped taking a charge using a cable connection. I went to Verizon and they said I could replace the phone with a like-new used phone thanks to my phone insurance program. I didn't like the idea they would replace my almost new phone for a used phone. Not to mention I pay a monthly fee for insurance and the phone is less than a year old. I have also been a customer for approaching 20-years and I pay for 5 lines with an unlimited data plan. So, I mention the phone is less than a year old and ask about a warranty on the phone it's self. The customer service Dude said I could call Samsung and see what they would do. Gee thanks!
I called Samsung and they were happy to have me send them the phone and fix it, but I need a phone in the meantime to navigate my life. They suggested I go to Verizon and ask them to provide me a phone to use while mine gets fixed. That seems fair. I went to Verizon and they won't let me use a phone, but they are happy to trade mine for a like-new used phone because of my insurance plan. The idea still doesn't sit right with me.
I think AAA car insurance has established a standard I prefer. Does anyone have any experience with Sprint or AT&T? I wonder how they treat their customers in general and how well they stand behind the products they sell. I wonder what their insurance policies cover and if they actually care about customer experiences. I wonder if I expect too much from my nearly $300 a month Verizon bill and if I should simply bear up and accept the phone industry is another example of a soulless industry. I suspect the latter is the case, but if anyone has experience with other phone companies that stand behind their products please let me know. Thanks!
We are receptive to your feedback, VerizonDevotee, and we we don’t want you leaving. I understand that all the troubleshooting has boiled down to the option of either Verizon Wireless sending a Certified Like-New Replacement or Samsung repairing the device.
I definitely understand the significant role our devices play in day-to-day life, this is why Verizon Wireless acts as the go-between and works with Samsung’s repairs so that are customers do not have to be without their device.
Here’s addition information about our Certified Like-New Replacement. https://www.verizonwireless.com/support/certified-like-new-replacements/ I hope this is beneficial.