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Phone Won't Upgrade to DL09
yoyohan77
Newbie
‎03-05-2011 07:52 AM

hi

i got my fascinate in october, and it is still on DI01

whenever i try to check for new updates, it briefly flashes "Please wait..." then closes and goes back to the InnoPath ActiveCare menu

any help, please?

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Re: Phone Won't Upgrade to DL09
NuDroidUsrr
Specialist - Level 3
‎03-05-2011 10:54 AM

 

yoyohan77 wrote:

hi

i got my fascinate in october, and it is still on DI01

whenever i try to check for new updates, it briefly flashes "Please wait..." then closes and goes back to the InnoPath ActiveCare menu

any help, please?

 

  There were a bunch of Fascinates that were shipped right from Samsung that would not take updates. You could call the Tech Support number and they can look at your ESN and compare it to the list they have, or you could go to the store. There is also a chance a soft or hard reset could fix it, but a hard (Factory) reset would mean setting things up again. (Apps, etc). Paid for apps would come down automatically.

 

  You should back up your contacts, etc, to make sure you have them before doing any of those things.

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Re: Phone Won't Upgrade to DL09
Soulchaser
Enthusiast - Level 3
‎03-05-2011 04:31 PM

you are still covered under manfucaturers warranty, take the phone back to the location you purchased and have them exchange it for another one, have them perfrom the update themselves before you leave.

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Re: Phone Won't Upgrade to DL09
EdW_VZW
Verizon Employee
‎03-14-2011 04:40 PM

Hi yoyohan77,

 

The Froyo 2.2 update/ upgrade for the Samsung Fascinate will be released soon. The update will be sent to these devices when it is released from the manufacture. We apologize for any delay. Since the update is coming from the manufacture, we are still requesting this update 2.2 to be provided as soon as possible and sent to the devices when available. 

 

  

Thank You, 

 

edw@vzwsupport 

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Re: Phone Won't Upgrade to DL09
gsp10
Newbie
‎03-14-2011 05:08 PM
But That doesn't fix his problem
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Re: Phone Won't Upgrade to DL09
M91-30
Contributor - Level 1
‎03-14-2011 05:23 PM

 

EdW_VZW wrote:

Hi yoyohan77,

 

The Froyo 2.2 update/ upgrade for the Samsung Fascinate will be released soon. The update will be sent to these devices when it is released from the manufacture. We apologize for any delay. Since the update is coming from the manufacture, we are still requesting this update 2.2 to be provided as soon as possible and sent to the devices when available. 

 

  

Thank You, 

  

edw@vzwsupport 

completely missed the point.

 

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Re: Phone Won't Upgrade to DL09
sputnik998
Newbie
‎03-14-2011 06:35 PM

It's true that some of the Samsung Fascinates were released that are incapable of updating, and you should get that replaced, BUT: DO NOT DOWNLOAD THE DLO9 UPDATE!!! IT BREAKS THE USB MOUNTING FEATURE IN THE PHONE.

http://www.droidforums.net/forum/droid-news/117436-samsung-update-breaks-fascinate-mounting-feature....

I wish i had known that all this update would do is install verizon spamware that is incompatable with mac and some windows, breaking the USB mount. I am now unable to back up anything or put new music on my phone to use it as an mp3 player. Yeah I'm frustrated about 2.2, but how about at least a STATEMENT about the BROKEN USB FEATURE that the DL09 update wrecked THREE MONTHS AGO. This is truly the worst customer service I have ever seen, and all I have to say is NEVER AGAIN. NEVER AGAIN SAMSUNG!!! Verizon + Samsung = the greatest failure in the history of smart phones.

 

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Re: Phone Won't Upgrade to DL09
nickjr
Contributor - Level 3
‎03-14-2011 06:41 PM
When you mean soon, are you talking, a few days, weeks, or months. We all would appreciate this information so hopefully this topic can be laid to rest. Thank You for your comment
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Re: Phone Won't Upgrade to DL09
mdram4x4
Champion - Level 1
‎03-16-2011 03:10 PM

 

sputnik998 wrote:

It's true that some of the Samsung Fascinates were released that are incapable of updating, and you should get that replaced, BUT: DO NOT DOWNLOAD THE DLO9 UPDATE!!! IT BREAKS THE USB MOUNTING FEATURE IN THE PHONE.

http://www.droidforums.net/forum/droid-news/117436-samsung-update-breaks-fascinate-mounting-feature....

I wish i had known that all this update would do is install verizon spamware that is incompatable with mac and some windows, breaking the USB mount. I am now unable to back up anything or put new music on my phone to use it as an mp3 player. Yeah I'm frustrated about 2.2, but how about at least a STATEMENT about the BROKEN USB FEATURE that the DL09 update wrecked THREE MONTHS AGO. This is truly the worst customer service I have ever seen, and all I have to say is NEVER AGAIN. NEVER AGAIN SAMSUNG!!! Verizon + Samsung = the greatest failure in the history of smart phones.

 

the usb is a minor inconvience, just put it in debugging mode and it works fine

 

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Re: Phone Won't Upgrade to DL09
sputnik998
Newbie
‎03-16-2011 03:27 PM
mdram4x4 wrote:

 

the usb is a minor inconvience, just put it in debugging mode and it works fine

 

actually, thats incorrect. the usb does not work in debugging mode, at least not on my mac. i have been through this on the phone with samsung as well as verizon, and there are many people online that are complaining about the same thing. verizon has actually offered new phones to people because of this issue. ive had to go to a friends house and use it on his windows computer, and even then the only way i can get it to work is by resetting the computer while the phone is plugged in. if i had known this before as a mac user, i would have never downloaded this crappy update that does basically nothing except wreck the usb

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