Phone hangs up after exactly two hours

[HalJordan]

I have a Samsung Galaxy S7 Edge that has been a good phone with no problems, until now. For the last two days I have been on some long phone calls, but my phone keeps hanging up. At first I thought I had accidentally pressed the "end call" button with my face. But then when I checked the call duration for yesterday's long call, it showed times of 2 hrs 0 min 2 sec, 2 hrs 0 min 0 sec, 2 hrs 0 min 1 sec, and 12 mins 35 sec.  So the phone is deliberately terminating my calls at the two hour mark. I would like to turn off the timer that is causing this problem. How can I do that?

[vzw_customer_support]

Hello, HalJordan. Could I have the ZIP Code for your location, so I may review your area for any open alerts? TaylorH_VZW

[HalJordan]

Thank you for your response. I am in Iona, Idaho, zip code 83427.

[vzw_customer_support]

Great news, there are no network alerts in your area. Can you elaborate on what issues you are experiencing?

[HalJordan]

I don't have any more information than I already gave. The call is terminated at the two hour mark, repeatedly, while I am still talking, and with no action on my part to end the call.

[HalJordan · Accepted solution]

This always happened when I was talking to one person, who was also using a cellular phone. Recently I talked with her using a land line phone, and the call was also disconnected after exactly two hours. So I am assuming that her phone is the problem here, and not mine. And her phone is not on the Verizon network. 😉 Thanks for your investigation time.

[vzw_customer_support]

Thanks for keeping us posted, HalJordan! Please don't hesitate to reach out if you ever need additional assistance, as we're here to help! Stay safe, and take care.

ChakiaH_VZW