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Phone numbers disappearing?
Xydeco
Member

On several separate occasions i have many of my contacts phone numbers just disappear. I have backed them up with Back up plus and they there and I do not want to have to go back and retype them all again.

Is this what the sync is for? If so it does not work at all.

Can someone shed some light on this for me?

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Re: Phone numbers disappearing?
Ann154
MVP MVP
MVP

Have you tried saving the contacts as Google contacts instead of Phone (Backup Assistant) contacts?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone numbers disappearing?
Wildman
Sr. Leader
Sr. Leader

+1 for Google over BA

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Re: Phone numbers disappearing?
Indian
Novice

Make a new contact in your phone and then sync manually from your phone to BA.  It seems Verizon always has had an issue with the web site working properly.....forever.....but syncing from phone manually to BA seems to always work for me.  It is supposed to sync automatically every night but that rarely happens.  Hope this helps  Smiley Happy

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Re: Phone numbers disappearing?
rrbcorganist
Member

how do you do this?

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Re: Phone numbers disappearing?
rrbcorganist
Member

how do you do this?

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Re: Phone numbers disappearing?
Indian
Novice

Hit Contacts button.........hit the + button across from search contacts.....save contact to phone..........fill out new contact info....hit save button......then while still in contacts, hit the menu button (bottom left home key).........hit backup (top right of the 6 options) ....then backup now button.  That should sycn your phone to BA on Verizon.  Hope that helps. Have a nice day.

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Re: Phone numbers disappearing?
rrbcorganist
Member

This just works for one contact at a time??

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Re: Phone numbers disappearing?
Indian
Novice

No....one new contact is just for your own verification that the sync worked......it will sync all of your contacts on your phone to Verizon BA and all your contacts on Verizon back to your phone.  A lot of times, I just hit sync now button and watch it sync. 

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Re: Phone numbers disappearing?
rrbcorganist
Member

I just did that and it is only syncing the one I put in. 😕

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