I have a VZW Gal Nex (stock - Android 4.1.1 - purchased at GalNex launch in 2011).
For last 6-7 months my phone has rebooted at random 3-5x per day. Have been fairly lazy about fixing it, however recently gotten very frustrated with rebooting and extremely poor battery life (partially due to numerous reboots).
Is this a normal VZW Gal Nex issue? Any thoughts on fixes?
Since phone is 12+ months old I assume warranty is not an option?
Thanks in advance,
<Post edited to comply with the ToS.>
Message was edited by: Verizon Moderator
Wow! A constantly rebooting device is 100% unacceptable. I understand how aggravating this can be and I do apologize. I assure you, we will find a resolution. Based upon the comments provided, it does seem that your device may be having a software issue that is causing the constant reboots. I recommend completing a hard reset after you have backed up all of your desired information.
Backup & Reset
Factory Data Reset
Please keep us posted if you are still having issues after completing these steps, thanks!
Follow us on Twitter @VZWSUPPORT