Re: Phone spontaneous reboot after recent update
vzw_customer_support
Customer Service Rep

ZACGRE35, I’ve read of success stories after a battery replacement. Until that arrives though, I’d suggest performing what is called a Wipe Cache Partition. This will not lose anything on your phone and is the equivalent of clearing the cookies when having internet troubles. Starting with the phone in the off position, here’s how:

1. Press Power, Volume Up and Home simultaneously
2. Wait until the phone vibrates and then release Power and Home
3. You should now see the recovery screen. Use the volume buttons to move and select Wipe Cache Partition.
4. Press the Power button to confirm.
5. Select Reboot System Now and again, hit Power to confirm.


DavidH_VZW
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