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Phone will not turn on
beckyann621
Newbie
‎02-02-2013 06:58 AM

My phone was fully charged this morning. Then it suddenly turned off. When I try to turn it on now all I get is the verizon animation. I've tried removing the battery for 15 mins or more and still nothing. any suggestions?

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Re: Phone will not turn on
vzw_customer_support
Customer Support
‎02-11-2013 05:22 PM

Hi doozypoots!

Sorry to learn that your phone is not powering on. I'm here to help you with this. I'd like to ask how long you have had the phone and if the battery being used is the original battery? Have you tried a different battery? If you leave the phone plugged into the charger, does it power on? If you do this and the phone powers on, chances are good that a new battery is needed. Please try this and let me know how it works out for you.

Thanks,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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