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Phone will not turn on
phyl
Newbie
‎05-19-2013 11:16 AM

I've had my Galaxy Nexus for about a week. This morning it turned off and will not turn back on. The battery was showing 50% at the time. I took the battery out and put it back in but it still won't turn on. I just get a little vibe when I press the power button. What the ?

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Re: Phone will not turn on
B33
Legend
‎05-19-2013 11:19 AM

Go ahead and plug it Up Let it Charge for @ least and 1 hour while it's still hooked up try and re-power the phone Use the charger that came with phone.. Let me know what happen's but i'd say if it does not come back on Take it back to the Store..

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Re: Phone will not turn on
vzw_customer_support
Customer Service Rep
‎05-21-2013 11:22 AM

Hi phyl,


Let's see what's causing the problem!  B33 offered great troubleshooting steps in in effort to identify the issue. If those steps didn't work, I can save you a trip to the store. Please advise the results. I look forward to hearing from you soon.


Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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