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Phone won't call out, get message Adroid.Process.acore has stopped unexpectedly
cksunde
Member

What is the fix for this problem?

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Re: Phone won't call out, get message Adroid.Process.acore has stopped unexpectedly
vzw_customer_support
Customer Support

Hello to you Cksunde!

Yikes, I can't have you not making phone calls! I hope you're already back up and running! Just in case I will be delighted to provide some additional information.

Usually when you see an "Android Process" stopping/failing it means the phone has a glitch.  This glitch could be caused by a bad update or application.

You can first try to put your phone into Safe Mode and uninstall any applications that may have been recently installed or updated.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40882

If that doesn't work you may have to Hard Reset your phone. You can find the steps here:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=35372


The good news is most of your information is already backed up! Your contacts are usually backed up either via gmail/backup assistant. You can redownload your apps by visiting google.com/play. Your media is usually on your SD Card!

Keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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