Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Phone wont turn on?

For the last two days its almost impossible to turn my phone on. I press and hold the power button and nothing happens. If I plug in the charger, the battery life screen appears and will be "charging" but it is now a full charge and still wont turn on. Any tricks? I take the battery out, put it back in.. still nothing. its as if the button isnt working.

Re: Phone wont turn on?

Have you tried a different battery? It could also be that it will not hold a charge to power it on. When it is plugged into the charger, will it turn on?

Re: Phone wont turn on?
Customer Support

Hi Asolsky,

A properly working phone is very important, so lets bring this battery back to life! I see that you have already completed some great troubleshooting so far. Were you able to try a different charger? Has there been any liquid or physical damage to the device?  If the device shows a full charge and the device will not boot, it could be the software not working properly. If the software has become corrupted, then a Hard Reset would be the next step. I have listed the steps for a Alternate Hard Reset here, please start at step #3 . Keep me posted.

Tweet us @vzwsupport

Re: Phone wont turn on?

This is similar to what's happening with my phone!  It will just shut off by itself then when I go to turn it back on the battery indicator shows up showing a drained battery (even though it is in the 90% range!) and will only turn on after plugging into a power source.  This issue just started on our way out of town (especially frustrating as I left our GPS unit at home because the one on the phone worked better).