Photo Albums disappearing
balz
Enthusiast - Level 2

Samsung Galaxy 21 updated May 11 and now several photo albums have disappeared? Thoughts? have tried everything to find them with no luck.    My "recent" album and several others have suddenly disappeared.   Nothing in trash, no cache, no ".nomedia" files.   A search tells me the last update may be corrupt and caused issues, but how do i fix this?

5 Replies
bbmot
Enthusiast - Level 1
 
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vzw_customer_support
Customer Service Rep

bbmot, we're sorry to hear that such important pictures aren't showing up. We want to take a look and make sure you're able to find all of your saved pictures. We're going to send you a Private Note so we can help.

~Jesse

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ubgrad72
Newbie

We have recently experienced the same problem. 

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vzw_customer_support
Customer Service Rep

Thank you for these details. Please tell us, have you made any recent changes to your device? Is it connected to Wi-Fi? ~Geo

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vzw_customer_support
Customer Service Rep

Hello, Balz! Thanks for reaching out to us! We can definitely help you over this platform with your device inquiries, we know having those photos are important. Please send us a Private Note, so we can further assist you.

 

*Adrian

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