Photos gone

All of my photos that were in gallery have disappeared. I dont know why but I need to know if someone can tell me what happened and how I can get them back if possible.

Labels (2)
3 Replies
Verizon Employee

Marmac4, we can't have you missing out on all your photos you had on the phone, especially in this day and age. Let's make sure we do everything possible to get them back. To help get the pictures back, we'd like to ask a few questions. When did the photos disappear? Are the pictures normally stored on the SD card or phone itself? Where do you normally back up your photos?


Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Community Leader
Community Leader

Were the photos backed up to Google Photos or some other cloud service?

Master - Level 1

Were the photos on a SD card for stored in the internal memory?

If they were on the SD card have you tried installing the card in another reader to see if they are still there?