Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Play Store Problems?
HoosierPop
Novice

I've been trying to download the update for Nova Launcher through the Play Store and it comes back with "Update for Nova Launcher could not be downloaded due to an error. (Error retrieving information from server. [RPC:AEC:0])"  Tried wireless and data methods and still no go.  Anyone else having problems?

0 Likes
Re: Play Store Problems?
vzw_customer_support
Customer Support

Hey there HoosierPop!

I am so sorry that you are having problems downloading an application. Especially with the error that you are getting, I want to try and work something out here. Now, we do not support the applications themselves as that is per the developer, however, problems with the Play Store we can assist with.

Can you download any other applications from the Play Store and do you get errors with them? How is your data connection apart from the Play Store? Can you try and clear the data on the Play Store application (http://bit.ly/Rqjs3l)? Please power off and back on and retest.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

0 Likes