Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Playing video only shows black screen w allshare logo

My videos won't play anymore. I have never connected allshare. My other network settings have screen share turned off. When I hit the allshare button above the video it searches for devices and shows only my phone as an option. I can hear audio and know the video is playing, but only see a black screen with the allshare logo.

Re: Playing video only shows black screen w allshare logo
Customer Service Rep

cheroxy, definitely want your Samsung Allshare device to work properly. Help is here to ensure this happens. Have you reached out Samsung directly?

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!