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Please help.

My Note 4 is lagging, hesitating, in everything I do. I can't scroll, play games, even type this message! Every so many letters typed it just stops and has to catch up. It just started either yesterday or today. What is wrong with it? It is making me crazy. 😞  Thanks in advance.


Re: Please help.
Customer Service Rep

Kristynron, have a fully functioning phone is of the utmost importance. I know that getting you back up and running is our goal today so let’s dive in to see what is going on. Do you have the most recent software? If you’re unsure, here’s how to check: 4 software* (See article View Software Version) How long has this been happening?

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