Porting issues
rjwright25
Enthusiast - Level 1

We recently switched from At&t but the porting process seems to be taking MUCH longer than anticipated.  We are at 5 days now and the store said it would take up to 72 hours for everything to work.  We are losing patience with this and are considering returning to At&t if this isn't resolved soon.  We can make calls but receiving calls is not an option.  I have turned off my phone multiple times a day as suggested by the store and nothing is changing.  Does anyone have any suggestions?

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vzw_customer_support
Customer Service Rep

I would like to say welcome to the family, rjwright25.
Most port processes are much quicker than the time it has taken to get you set up, so I am concerned.
Have you been able to speak with our Port Center at 888.844.7095 to make sure we have everything we need to fully port you over?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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acraftylady
Specialist - Level 2

This happened to me last month when I came back over to Verizon from T-Mobile. Turns out I gave Verizon the wrong master password for my T-Mobile account so the port only went half way through. I called customer service right away and once I gave Verizon the right master password over the phone and they did something the port went all the way through. Maybe your problem is similar. Mary

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vzw_customer_support
Customer Service Rep

I would like to say welcome to the family, rjwright25.
Most port processes are much quicker than the time it has taken to get you set up, so I am concerned.
Have you been able to speak with our Port Center at 888.844.7095 to make sure we have everything we need to fully port you over?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Goal
Newbie

I have been waiting as well . I have called that number and all I get is advertising , no answers..my wife is ready to go back to Sprint .

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vzw_customer_support
Customer Service Rep

Sorry to hear about the issues with porting and getting help from our port center over the phone, Goal. We would never want you to leave the Verizon family and it is vital that we ensure that you have no further issues with porting. We are happy to have you as a customer and I'm confident we can help. Please respond to the Private Note we sent you, so we can best assist.

RyanM_VZW

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