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Post update
Puppypower57
Newbie
‎10-19-2020 10:28 AM
  • After the most recent Samsung update,  my phone goes black then comes back on to whatever screen I was on.  Summer in FB, it'll go black then return to the beginning of my wall,  not what I was reading. 
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vzw_customer_support
Customer Service Rep
‎10-21-2020 10:48 AM

We are sorry to hear you are having this issue with your device. We know how important it is to have a functioning reliable device. Have you made any other changes to your device besides the update? MoniqueH_VZW

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Puppypower57
Newbie
In response to vzw_customer_support
‎10-27-2020 10:16 AM

No other changes.  It worked well prior to the update. 

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vzw_customer_support
Customer Service Rep
In response to Puppypower57
‎10-29-2020 10:45 AM

Thank you very much for sharing these important details. Please tell us, do you see any signs of physical or water damage on your device? Does this happen when using a specific app?
GeoannJ_VZW

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