Problems charging my phone, broken port?
alijahgrace
Newbie

I have a Samsung Galaxy S3 full sized phone I've been having problems charging it.

I think the port may be broken, or just messed up somehow.

I've tried using many, many, many chargers, a lot don't work at all, some work on and off, some charge slowly, some must be put at an angle.

I've used the charger that comes with the phone, some success.

What should I do?

0 Likes
1 Solution

Correct answers
Re: Problems charging my phone, broken port?
Ragdoll_Knight
Contributor - Level 1

Look into the charger port with a flashlight, do you see any discoloration or growth (like fuzz or mold) or any bent or broken pins? Does it in general look damaged at all, or is it pristine?

If there is no physical or water damage, then call VZW at 800-922-0204.  If your still under your 1 year, or extended, warranty then they will replace it at no cost to you. Otherwise, they'll go over other replacement options.

Another option may be buying one of those wireless charging mats / batteries. It'll probably run you another $60 or more, but if VZW can't replace it, it may be cheaper than their alternatives.

View solution in original post

0 Likes
Re: Problems charging my phone, broken port?
Ragdoll_Knight
Contributor - Level 1

Look into the charger port with a flashlight, do you see any discoloration or growth (like fuzz or mold) or any bent or broken pins? Does it in general look damaged at all, or is it pristine?

If there is no physical or water damage, then call VZW at 800-922-0204.  If your still under your 1 year, or extended, warranty then they will replace it at no cost to you. Otherwise, they'll go over other replacement options.

Another option may be buying one of those wireless charging mats / batteries. It'll probably run you another $60 or more, but if VZW can't replace it, it may be cheaper than their alternatives.

0 Likes