Problems with Rebate.

[6977watts]

I purchased some Galaxy S7's in the beginning of April told that if I buy one I'll get the second one free. Well I processed my rebate right after i got them. And I still haven't gotten approved for the rebates. The first reason the computer said was because I had purchased it at a non-participating store. Well i got it at a corporate location, called and they said I was due the rebate everything was in order paperwork was correct and it will be fixed after resubmitting. That was nearly a month ago. Now the computer is saying its missing information even though I was told by the rep over the phone that he saw I had submitted all the correct documents and receipts. This is ridiculous and I am very frustrated with Verizon. Forget the fact they took away my month-to-month promotions which is a whole separate and reluctantly accepted issue by me. I pay over 300 a month for my entire family and If I decide to go you can bet I'll be taking all of those lines with me.

Lastly I understand the rebates are handled by a third-party company outside of Verizon. Well sorry but that's no excuse. It was after all a Verizon representative that extended to me the offer. Can't pass the responsibility and the blame if something goes wrong.

[AMYPUR48]

I have also been waiting since March.  I am disgusted

[greengrass95]

There is no reason anyone should wait that long for a rebate. (Months) ? Purpose of these rebates is that they hope people would forget and get disgusted from the whole process. Another rotten marketing scheme, and total legal theft.

[JUSFOR59]

I have been doing the same thing since March also. I had to contact my local store and only yesterday did the rebate center actually file the paper work that has been sent to them 4 times and they have miraculously not received.

[RKJPete]

I'm starting to think about legal action.

[Ann154]

RKJPete wrote:

I'm starting to think about legal action.

You should read the Customer Agreement linked at the bottom of every Verizon Wireless web page first. Customer Agreement | Verizon Wireless

[bigbearsgym]

What does the customer agreement have to do with Verizon not honoring their rebates or giving directions on how to apply for a rebate and the amount of time that you have to apply for the rebate? I looked at the customer agreement and find that nowhere does it say anything about rebates.

[AMYPUR48]

I am in !

[REIWIL67]

I'm definitely in. 

[OSUBUCK0922]

If someone is starting a class action COUNT ME IN!!  I was told that I didn't add a second line to my account.  Then what the heck am I paying for 2 lines for?????  Lady named Andala from the supposed rebate center told me today that "a lot of invalid reason codes were sent out"....and that my claim would be "sent to upper management for review".  I told her I know they are trying to delay sending these rebates out and I won't put up with their BS!!  I also emailed the resubmission as back up.  We'll see what happens in 15 days when I have to call back.  I'm furious!!!

[Tidbits]

You have 2 lines. Did you add a line or did you already have 2 lines to start with?

[OSUBUCK0922]

I had one line...i added a 2nd line in may after I went to an authorized

Verizon Wireless store and they talked me into doing the buy one get one

free.

[Tidbits]

Then you should have qualified. Both phones are in a payment plan right?

[OSUBUCK0922]

Yes. Both billed on the same bill and everything.

[MikeyMac27]

Im in, currently in a debate with a few representatives. One gave me a passcode the other says she cant because its passed my due date and the last says i have to take it up with the store itself

[FROGGY0069]

I got my S7 phones on March 28 and have talked to the rebate center on May 21, June 14 and also today June 27. Keep getting told that all my submission information is correct yet they cant seem to be able to change the computer information to reflect that. I have now been told three times that it has been put into a 15 day escalation. When I asked to talk to the supervisor at the rebate center I was told that I couldn't be transferred over the phone and had to go through corporate customer service. By now I am so ready to join ant kind of class action suite.

[DUFFERDUDE]

after 3 invalid messages and a couple chats and a few verizon support people emailing me, i called on the 15th day of my "escalation" low and behold it was a supervisor? amazing luck? I doubt it.

Found out it was an issue with one of my phone numbers being off by 1 number? it took this long to find that out? amazing. was given a new rebate number and it still shows valid. supposedly my rebate card should be here within a couple weeks?

BTW I had a verizon support person, rosannem_vzw send me an email asking for my name and phone number and account password. I replied then realized it had to be a scam. Maybe they changed my address? since the card comes activated? thats a joke too. I changed my password and havent had any fallout from it.

No reply either, but i expected that.

If and when i get my visa card I'll let you guys know

[Ann154]

is a legitimate vzw rep and if they sent you a direct message in the Verizon Wireless Community forum asking for that information, it was also a legitimate request. You could have responded to them asking them to call you first so you verify they are a real person from the vzw support team.

[anionru2]

I am having the same problem.  I have gone to the store and the manager said he was going to look into it.  Of course, he is out today so I can't talk to him.  The rebate was supposed to be sent yesterday.  I contacted the chat again and they told the same load of crap they have been telling me for the past month "invalid because of purchase information", which I have resubmitted 3 times and had the store manager submit.

[RANMAZ98]

I didn't get a copy of our signed Agreement from the store, which was required for my rebate.. Well, actually I qualified for the wrong rebate to begin with.  Long story, here goes:

After about an hour in the store getting our new phones, it came time to port the numbers and accessorize with cases.  Except the store didn't have hard cases anymore for the Droid Turbos.  So, we decided we would buy those separately from Amazon, keep using our 'old' phones, and add a Temp Number to our Droid Turbos, aka, we decided NOT TO PORT and begin using them without the cases, as we've damaged phones in the first few days without hard cases in the past.

Soooo, when I went online to find my rebates that I qualified for, I used my current phone number and not the temp, and therefore, the only rebate I qualified for was a $50 gift card, as opposed to the BOGO ($199 off).

Suspicious, I called right away, and it the CSR told me they COULD NOT tell me what rebate I was attempting, despite the TRACKING NUMBER I gave them.  The CSR couldn't even give me an amount.  Said to try back in 5-7 days.

I did not, I just waited for the email, which said my rebate failed.  There were 4 failure reasons given, including the phone numbers being wrong.

I started up my FIRST of THREE chats with CSRs that day.  First off, the Tracking number given in the rejection email, did NOT match my original tracking number.  Not sure where the [removed] that one even came from.  Secondly, the valid tracking number had 3 issues listed.  One of which was, I was told, that the Bar Codes were not legible.

I found that curious as they were the ORIGINALS!!!

The first CSR flat out got fed up with me after 40 minutes and discontinued the Chat.

The next CSR was a lot more cordial and informing.  Told me that the Bar Code was indeed not legible, but brilliantly took the time to explain how that happens... The original documents that are sent via snail mail are scanned in by a different area, and sometimes... the don't scan them in a way where the scan is LEGIBLE.  And they just leave it that way?!  [removed]

So, I had to retake pictures of a few items, and resend them to Verizon via a rebate email that I was given.

After submission, the 2nd CSR told me I should get back on Chat and tell another CSR to void the Tracking Number for the $50 gift card, as I qualified for the BOGO.

And that is what I did, the 3rd CSR got up to speed on my situation, and cancelled that tracking number, and told me it would be 5-7 days before the status of the BOGO tracking number would be known.

I then brought up the issue of the Temp Numbers that were listed on the original Retail Installment Contracts (RIC).  I asked if that would be an issue despite the fact that when I included pics of the RICs on the resend, I added a graphic that said these were temp numbers, the actual ported numbers are xx and xx.

She said that WAS MOST LIKELY STILL GOING TO BE AN ISSUE AND THAT THE REBATE WOULD BE REJECTED.  I would have to recontact them to 'RE-CONFIRM' the numbers later on?!!!!

Fast forward to today's rebate status, and it says:

Date Rebate Submission Received:	07-12-2016
Status Detail:	We have not yet received the mail-in portion of your rebate; please allow 21 days from the mail-date for the rebate to be entered into our system.

Well guess what VERIZON, there isn't going to be a mail-in portion to the rebate, I've already sent that, and resent because you [removed] up the scan of the originals!

Yeah, so, back to the CSRs it is.  Chat Chat.  What a [removed]  Oh, and my Bills are wrong too.  Being doubled charged for most Surcharges.

Profanity removed as required by the

Message edited by Verizon Moderator

[Crissling]

Same issue.

I submitted my rebate for a bogo S7 offer April 1st, 2016. I have yet to receive my rebate. I've talked to customer care, the rebate Center, I've had customer care talk to the rebate Center, I've talked to the floor manager of the rebate Center, I've emailed the rebate Center all to no avail. June 8th 2016 I received an email from the rebate Center stating I will DEFINITELY have a resolution within 15 days, 15 days later told to wait another 15, then floor manager "escalated" issue again and told it would be resolved within 5 days, then after the 5 days of no resolution told it would be another 7 days. Verizon customer care has been great and stayed on the phone with me and the rebate Center for literally hours but the rebate Center is sounding more and more like a SCAM with each passing day. Here's an email from over a month ago I have of false promises.

"Thank you for contacting the Verizon Wireless Redemption Center.

It will be a pleasure to provide you with any requested information about your rebate, Mr. Rissling. I accessed your record and verified that your rebate is invalid because your purchase information submitted is not eligible for a rebate. However, while doing some research on your record, I determined that the purchase information is actually valid and as the valued customer you are for Verizon Wireless, you deserve to have this mistake fixed. So, this record was escalated on Jun 08, 2016, to upper management approval so they can review your information and have a resolution for you within 15 business days, so please, keep tracking on your rebate online at www.verizonwireless.com/rebates and definitely we will have a resolution for your case.

I am truly sorry for this inconvenience, Mr. Rissling, but I assure you that your submission will be treated carefully and with the highest of qualities."

I'm left with no option other than to wait or file a complaint with the BBB. What should I do?

[anionru2]

I went to my local Verizon store and explained the situation to them.  I found out that they have more support options than we do with that crappie rebate site.  They called their support and supposedly have the issue fixed.  I will find out by end of the week if my gift card comes in or not.