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Problems with phone calls
ELLFIS48
Newbie
‎10-17-2016 07:10 AM

I have recently started having problems with my note 4.  I can't hear any sound during phone calls from my to others.  I also can't hear others when I answer calls.  When I call others, I can't hear their phone ring.  Any ideas would be appreciated.

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Re: Problems with phone calls
vzw_customer_support
Customer Service Rep
‎10-19-2016 07:24 AM

ELLFIS48,


You definitely need to be able to hear others and we'd be happy to help. When did the trouble begin exactly? Since starting has there been any physical or water damage to the phone? Are you having trouble with hearing other sounds from applications or just when calling?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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