Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Long story short - turned in 2 Pixel 3 phones back in June/July for two Samsung S21s, upgraded both lines to unlimited as well so I could qualify for the $800 promo credit each ($33.33 over 24 months.) After much runaround/chats and calls, they refuse to fix. I did that order through online chat back in June, they took care of setting it all up. They are now saying they said their system is showing to give a gift card of $29 for on and $52 for the other Pixel, and they refuse to honor the original deal. I've seen this in some of the other posts.
Anyone have any luck or suggestions as to what to do next? I dislike have\ing to report to the Better Business Bureau or spend the time etc. to go to small claims court for this, but I refuse to let $1,600 just be lost because something was done wrong on their side, and no one at Verizon seems to be able to make this right. Note the Pixels were still in perfect working conditions, etc.