Question about sales lady

My boyfriend added a line to his account in August.  The rep talked him into a s21 5g that is discontinued,  the phone is for me and she told him it was all he was approved for,  which is not true and I think it's very wrong to lie to him and have him get a phone that is no longer available and I really hate this phone. & since we can't seem to trade it in we are looking to changing companies.  So if you have to get a s21. Don't. My s9 plus is so much better and it's old. 

1 Reply
Customer Service Rep

Hello, J3nnzack, I'm sorry to hear you're not liking your phone. So we can best assist, we will be reaching out via Private Note.