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yoworm
Member

I was checking the Samsung website as I do everyday looking for updates to the fascinate and I see the screenshot below.  Does any one know what this is about because I do not see an update for my fascinate

http://www.samsung.com/us/mobile/cell-phones/SCH-I500RKAVZW?#

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Re: Question
yoworm
Member

That is so weird on my screen it shows OS 2.2.  I am trying to add the screen shot.

 

Samsung Fascinate™ Android Smartphone

SCH-I500

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  • Galaxy S with Android™ 2.2 OS
  • Super AMOLED touchscreen
  • Instant social networking capabilities
  • Faster texting with Swype®

Please check with an authorized Samsung retailer for price information

★★★315 Reviews

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Product FeaturesSee All Features

Galaxy S with Android 2.2OS

Do you want the whole world in your hands? How about the whole universe? Tens of thousands of apps populate Android Market -- everything from popular games to productivity tools to constellation maps. Powered by the latest Android platform (and upgradeable to 2.2), this phone fully integrates with Google Mobile Services. You're now at one with your Gmail account, Google Maps, YouTube videos and more.

 

Super AMOLED Touchscreen

Your world just got brighter and you don't even need shades. Experience HD-quality video recording that's clearly detailed, extraordinarily vivid and astonishingly colorful on the brilliant 4-inch Super AMOLED screen. Movies, games and websites all come to life even in broad daylight thanks to an anti-reflective screen. One of the thinnest, most responsive smartphones in the world, it also uses less power and has a longer battery life.

Instant social networking capabilities

This phone integrates your email, social networking and phone contacts into one address book -- and combines your Google Calendar and social networking calendars. Also, you can instantly post your status and upload pics to Facebook, MySpace and Twitter with the Feeds & Updates app, as well as instantly see recent posts from friends and family on your home screen thanks to Buddies Now.

The Samsung Fascinate offers a gorgeous Super AMOLED touch screen, a 1GHz processor, and a great multimedia experience.

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Specifications

  • Platform

Android 2.2OS

 

  • Display

4'' Display

 

  • Display

Touch Screen

 

 

  • Connectivity

Wi-fi Connectivity

 

 

  • Camera

5.0 megapixel camera

 

 

  • Size

4.18” x 2.5” x 0.39”

 

  • Size

4.5 ounces

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Meet the Samsung
Media Hub

Choose from thousands of movies and TV shows, and start watching instantly in a format optimized for your specific device.

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Goes Great With

Galaxy S i500Desktop Dock

Galaxy S i500Battery Charger with Stand

Modus 3500 Mono & Stereo Bluetooth Headset

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Re: Question
VZW_Zrock02
Novice

At this time we don't have any information regarding the update. If it comes available we will be sure to post the information. You can also get updates regarding our services at the link below.

 

https://email.vzwshop.com/servlet/formlink/f?NFOQU&SOURCEID=WEB_DGF_VZW_SUPPORTNAV

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Re: Question
PJNC284
Sr. Member

ha yeah, apparently it was recently changed but neither samsung nor verizon know when it'll be released.  If you take the ?# off the end of the link it shows 2.2.  Also lists 2.2 for the Epic too.  

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Re: Question
yoworm
Member

Zach

 

Do you ever get embarassed to be a verizon representative when the company makes you look so inept.  I mean Samsung changed their web site probably because they have been tired of fielding all of the where is FROYO calls and they have been taking the blame when infact the FROYO ball has been in verizons court for some time now.  I think Samsung was trying to let everybody know that as far as they are concerned the Fascinate has 2.2 as they have been done testing it and sent it to verizon.

 

I personally would feel ashamed that everybody seems to know more about the products we (verizon) push and the updates verizon holds back but you a trained verizon rep.  I thank you for your response and I know that you are only allowed to read off the card they give you but if I were in your position I may not have even responded as all you did was waste web space as it took you 30 + words to say I have no clue and as a verizon rep I am not allowed to think for myself.

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Re: Question
yoworm
Member

Here is my attempt at fishing for more information, it did not go well all I got was the update will be available in the Upcoming Days.  But how should I expect them to know when the update will be available when it is verizon who is holding the update hostage.

 

Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationYou are now chatting with 'Sinclair '

Sinclair : Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi sinclair how are you I hope your holiday went well

Visitor: I was hoping you could clear up some confusion

Sinclair : Yes.

Sinclair : Please proceed.

Visitor: your web site stated that the Fascinate had 2.2 but my fascinate still has 2.1 and there are no available updates

Visitor: It also indicates that it has access to media hub but it does not does this mean Samsung is continueing to lead us poor Galaxy S owners on about our now 4 month old update promise

Visitor: or does it mean that Samsung jumped the gun and you changed your website early

Sinclair : I apologize for the confusion regarding the miscommunication of Android 2.2 release from the Samsung Website. Unfortunately, as of now Android 2.2 is not officially released in US. However, it should be released in upcoming days.

Visitor: Sinclair what part of the world are you from? I only ask because there is a huge cultural divide in the concept of time with regards to theconcept of time. In mexico for example it is customary to run 45 minutes late and in other countries time is of little importance so you can only imagine what "upcoming days" could mean

Visitor: is it the upcoming days of 2010 or the upcoming days of 2011. As I am sure you are aware we have had several release times given from September to October to by the end of 2010 to first quarter of 2011.

Visitor: As a customer that chose your phone over many other smart phones on the market I only hope you can understand my frustration

Visitor: I know that samsung is like an overbearring wife that does not allow you to speak for yourself but is there any clue as to how much longer we will be waiting

Visitor: Is the Canada version of the Fascinate so different from the US version that would explain this delay

Sinclair : We are not authorized to reveal any personal or location information as per samsung policies.

Sinclair : I can understand your frustration and I would also fell the same if I were in your place. but I am helpless

Visitor: I am sorry I should have known that Samsung would have the GAG order on. I only hope that during this holiday Season Samsung treats their employees better than their customers

Sinclair : know your intention to grab information about release of the update.Unfortunately we in the chat support team provide technical support for the phones.We do not have access to database to check for information latest releases at Samsung.

Visitor: I understand thank you Sinclair for you time, I guess I was only hoping you would have heard some buzz around the office that indicated the update was close or far as I am sure you reps are tired of being questioned about Samsungs lack of commitment to their customers

Sinclair : I can understand .

Visitor: I hope you enjoy the rest of your holiday and thanks again for your time I know Samsung has tired your tongue.

Visitor: Have a great day

Sinclair : You are welcome.

Sinclair : Have a great day. Wish you the same.

Sinclair : Bye.

Sinclair : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

Chat InformationChat session has been terminated by the Samsung Agent.

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Re: Question
PJNC284
Sr. Member

yeah, the "should be released in the upcoming days" is a canned response.  Every rep questioned about it today has said the same thing.  And it looks like samsung got tired of all the questions and changed everything back to 2.1

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Re: Question
yoworm
Member

I agree they changed it back due to the questions but I still think it was their way of saying your carriers have the update and should have updated your devices by now

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Re: Question
PJNC284
Sr. Member
oh no doubt. Samsung released Froyo to the US carriers back in October. Kind of sad that they apparently can't manage to get a decent working build to pass testing granted I'm sure some of the carrier specific bloat could be interfering with Samsung's release. None of the US carriers (sprint was rumored for this past Sunday but no update on that) have released it though and the only common denominator is Samsung which is notoriously bad at timely updates so who knows.
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Re: Question
crimedoggies
Sr. Member
Sr. Member

yoworm wrote:

I agree they changed it back due to the questions but I still think it was their way of saying your carriers have the update and should have updated your devices by now


I don't see where the rep stated or implied that the carrier already had the update.  I have to admit that I'm shocked that he didn't feel obligated to provide you with any information considering your overwhelmingly friendly demeanor during the chat.

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