Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Reboot after *228
entropyhappens

I had terrible reception with a 3 bar signal strength on my phone and talking with other caller on landlines. Did *228 since I am 900 miles from home location.  After  hitting option 2 to reset a button came up that said "next" for reboot. I had never seen that before and there was no "cancel" or other option so I hit next.  My phone rebooted and I lost all my email settings and had to start over and set them up again.  I don't know what else I lost.  What happened?  I don't want to do *228 again now.

0 Likes
Re: Reboot after *228
M91-30
Novice

it sounds like it performed a factory reset. not sure how you could adcidentally doing this, but that's what it sounds like.

0 Likes
Re: Reboot after *228
Jharn
Member

You may have selected option #1 instead of option #2.  Option #2 will update your roaming signal.  Option #1  will program your phone.

0 Likes
Re: Reboot after *228
PJNC284
Sr. Member

That shouldn't wipe out any setting.  Option 1 just provisions your phone and updates the prl all in one.

0 Likes
Re: Reboot after *228
DP007
Member

I use *228 occassionally.  I always cancel the reboot after it finishes.  Then I just turn the phone off then back on.  Never had an issue with losing settings.

 

Hope this helps.  Good luck.

0 Likes
Re: Reboot after *228
SFObrien
Novice

Seems they are all different.  On my device sometimes reboot comes up after *228 and sometimes it doesn't?  Either way it always reboots itself.

0 Likes