I had terrible reception with a 3 bar signal strength on my phone and talking with other caller on landlines. Did *228 since I am 900 miles from home location. After hitting option 2 to reset a button came up that said "next" for reboot. I had never seen that before and there was no "cancel" or other option so I hit next. My phone rebooted and I lost all my email settings and had to start over and set them up again. I don't know what else I lost. What happened? I don't want to do *228 again now.
I use *228 occassionally. I always cancel the reboot after it finishes. Then I just turn the phone off then back on. Never had an issue with losing settings.
Hope this helps. Good luck.