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Replacement heck
Enthusiast - Level 1

HTC to Galaxy S8 has been heck.  Verizon chose this for me when HTC battery went bad.  Took me 30 minute to crack first phone.  After 4 months of broke Glass screen, I put in a claim and got a new S8, with a crack in it.  And the newer new phone doesn't work.  Thinking of leaving Verizon because of their policy of not allowing upgrade phone to be shipped to a PO Boxes.  Pretty sure I'm done with Verizon.  You can't even talk to a live person.

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Re: Replacement heck
Customer Service Rep

We know having a properly working phone is essential, petey775. While we're unable to ship packages to PO Boxes, we have In-Store Pickup and other options available to help get orders complete.