So verizon how do we get a replacement note 7 . It has been days and still nothing on how to swap for a new note 7 when you receive them?
The new Note 7s, available to replace our faulty ones, will not be available until after October 1st. As such, we will be required to pay a restocking fee if we want to do a straight Note-for-Note exchange. The whole "No restocking fee for the month of September" is only helpful for those not wanting another Note 7.
Did you hear that "after October 1" information from Verizon, or Samsung?
I called Verizon and according to the person I spoke to, it was unclear at this time if Verizon would even be continuing to sell the Note7, even after the battery issue is resolved. They couldn't give me a definitive date of return since they aren't sure there will be one at all. They are really pushing people into a S7 or S7 Edge.
I also spoke to Samsung, who stated that new Note7's would be available this week for folks that want another Note instead of a S7 or S7 Edge, and that these replacements would need to be handled through Verizon.
The conflicting information is getting rather old. Samsung seems to be dedicated to replacing Note7's with new ones ASAP, but Verizon is not following this standard.
I'm also upset that every other major carrier is a) allowing folks to do a 1:1 replacement of Note7's as soon as they are available (and not giving them a Sept 30 deadline). There are also carriers who are allowing customers to choose a S7 or S7 edge for now, and whenever the Note7's become available again they will again be allowed to exchange. I'm also upset that they aren't refunding for accessories, as most other carriers are doing this. What gives, Verizon?
This. It's completely aggravating. If I wanted an S7 or S7 Edge I would have had one months ago.
Yes, exactly! I waited for the Note7, and if Samsung is putting out one without a battery issue starting this week I don't see why Verizon is choosing to potentially not carry it. AND giving us this less than 30 day window to decide on another phone, when I'd much prefer to be able to wait and get the phone I actually want and purchased.
I'm disappointed with Verizon in all of this - we switched to Verizon from Sprint when we got our Note7's, and now Verizon is the worst in terms of customer service with this issue (not offering replacement Note7's, not offering to give us a phone to use until a new Note7 is available, not refunding accessories....the list goes on). Makes me seriously consider going back to Sprint...
Their quality of service has seriously gone down the drain. I have been dealing with them for over 10 years and I can not wait to have the opportunity to switch over to Sprint or even T-mobile with the way things are going. Their customer service reps are all over the place. When having a problem the first thing they push you too is upgrading a plan or getting another phone rather than actually trying to fix the problem. Their prices continue to rise with their quality deteriorating at such a high pace.. Now this note 7 problem and they give a time frame??? How about a free replacement when the problem is fixed??
This is normal for Verizon. I have been with the for 20 years now only because in my area there is no one that works as well. There customer service the worst. I just got off the phone with them and had them text me that I could exchange for a s7 and when the new note 7 came out I could exchange again but I still have my doubt that they well up hold there end.
That's what I was told this morning. Exchange now for whatever phone you like, no fees. Exchange that phone for the new note7 when it comes out and again, no fees. OR.....keep your note7 until the new ones come out and exchange then.
When I went into the Verizon store to try to exchange my phone on Wednesday, 9/7, I was told that if I chose to get an S7 Edge now, I would have to buy the phone, if I wanted a Note 7 when they send in the replacements. They told me you are only allowed one exchange and they would consider that my one exchange. When I said, but I'm not exchanging it, it's a recall, the representative said he agreed, but that was Verizon's policy. So I can return it now and go without a phone, or wait until Sept. 30 and return it (the last day we are allowed to return our Note 7s). The rep said they expected the replacement Note 7s the first week of October. I am seriously considering dumping Verizon. This is not customer service.
I totally agree!! I got the S7 edge and hate it!! Sending it back today...
From my chat with Verizon this morning:
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And this was from my chat with Samsung this morning:
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Message edited by Verizon Moderator
I just did the same thing through Samsung (created a ticket and was told to contact Verizon in 24 hours, and was told to contact Samsung if I was told they were not offering a new Note7). It sounds like Samsung is intending to replace Note7's with new Note7's, and that they are expecting carriers to follow suit in that. It also sounds like the October 1st date is not one Samsung came up with, since they expect I will be able to call them tomorrow and begin processing my replacement.
I left store and was told they should be in later this week, thursday or friday. I asked if those who already owned phones would get first dibs she said samsung hasnt mentioned that too them. My question was i didnt preorder thru samsung, i preordered thru verizon so shouldnt that offer come from the carrier i pay every month? Called sammy seems to me everybody is passing buck.
No it should not.
I totally agree!!! I was told that it would be out this week too!! I basically had to settle for this s7 edge..for which I HATE!!! THE choices available was crap!!! I really want to switch providers! I'm so tired of this
Sounds like someone at Verizon support doesn't know what they're talking about. A restocking fee? It's a RECALL, our Note7's aren't going back into stock. That would be making profit off of Samsung's mistakes, surely they wouldn't try to do that! (eye roll)
Verizon has stated that its a"VOLUNTARY" recall... Unless your phone shows issues with the battery, they will only waive the restocking fee until September 30. After that, you will pay re-stocking fee. Samsung told me that they will be shipping new phones to Verizon this week. I smell something very fishy... Verizon says they wont get the new Note 7 until October 1, therefore, you will pay restocking fee. its Verizon's way of making even more money off its customers, and taking advantage of situation caused by Samsung. I guess the re-stocking fees will go towards paying for their CEO's new Yacht.
Instead of doing the "right" thing, Verizon chooses top do whatever will make them more money.. All other carriers are honoring this recall 100%, except for Verizon. I think once my 2 years is up, I am switching to T-Mobile or AT&T. Been with them for over 20 years, and they wanna charge me a restocking fee on a NEW phone I just got from them, which is in a FULL RECALL from the manufacturer. Sad.
I was told I will not pay a restocking fee when I exchange my temporary phone for a new note 7 regardless of when the note 7's come in.
You sure you the correct current status, agf7575? I was told to turn OFF the phone and return it ASAP, Verizon will give a loaner. There was nothing 'voluntary' in my instructions.
I got my loaner without any fuss. Too bad you are struggling.
On the initial news articles Samsung called it a voluntary recall. I belive Verizion's website also states that.
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