Verizons CS twitter account just posted this a bit ago. I'm not really sure accurate their information is but it's something.
So verizon how do we get a replacement note 7 . It has been days and still nothing on how to swap for a new note 7 when you receive them?
I ordered 2 of note 7 as well on 9/1 and I'm trying to find out also when they will actually receive all the new note 7s to the Verizon warehouse (according to Verizon rep i spoke with) they are telling me to check after the 7th since it shows to their side that 7th is my shipment date. I guess no definite answer til they actually get their note 7 shipment from Samsung. I just hope my orders don't end up being cancelled which all reps told me in store n over the phone that would not happen.
I ordered a Note 7 on 08/30 and it was to be shipped today. Talked to a Verizon representative yesterday who stated their "source" was telling them it would not be shipped. Of course, another representative 2 days ago stated it would be shipped and once the new Note 7 is out I could exchange it if I had concerns. Verizon has dropped the ball on their customer service with this recall. I feel like all "presale" customers should have been notified of how Verizon was going to handle the situation and informed us of our options.
I am purchasing the Note 7 because by my current phone is not working properly. It would have been nice if Verizon would be a little more accommodating to their customers. With my circumstances, I was told I could cancel my Note 7 order and purchase another phone and would have 14 days to trade it in if I do not like it. However, if I still want the Note 7 and it doesn't come back on the market before the 14 days, I'm just SOL. Great customer service VERIZON for someone who has been with your company for over 8 years.
It seems that all the other carriers are offering a much better "recall program" than Verizon. Verizon needs to take notice....or they may end up losing a lot of long-time customers over this issue.
After ANGCUT14's response that he could go in and swap now I decided to chat again only to be told that Verizon has no ETA on replacement Note 7's (conflicting with the 1 week ETA I had received 15 minutes prior) AND that if I have any questions about the recall that I need to direct them to Samsung since its their phone being recalled.
As well you should
Just out of curiosity, im chatting with a Samasung rep to get their response on Verizon.
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My chat session with Samsung rep.....who knows what the deal is.
I just talked to a Samsung representative he said the new note 7 should be available next week
So, with no REAL help yet, I'm going to be calling the Verizon Executive line when I get a chance. It's time some higher ups from Verizon learn of my frustration due to a real lack of a clear cut, concise game plan.
One person from Verizon says this, the other says that....I don't want to be yanked around, I don't have time for that and I've spent lots of $$$ over the years as a loyal Verizon customer. I want to be able to know when I can walk into a Verizon corporate store and swap out both Note7's for new Note7's and not be told to come back at a later time or they aren't sure when stock will be in or confused as how to do the exchange.
This should be made as transparent and as clear cut as, "we'll take care of you no matter what, one way or the other". No one can even tell us if or when they will be carrying new Note7's without known battery issues. Nobody is on the same page from Verizon or Samsung. I don't want an S7 or S7 Edge, I would have ordered it already. I just wanted my 2 Note7's replaced with the new batch of Note7's.
Hypothetically this seems like something I would have gotten as well.
I am starting to think a lawsuit is in order. This is just getting ridiculous with the no response from verizon and I am not going to be had like this when samsung is doing everything they should have done. All we have is the text they sent and it did not even make sense. My lawyer would love to get a hold of this .
A lawsuit?! Explain exactly why a lawsuit would be in order.
It definitely is sad that Verizon is handling this recall in this manner. According to Samsung we have to exchange the phone through our carrier we purchased from. I went into the Verizon store and asked them when they will have replacements and they looked at each other and shrugged their shoulders and said they haven't gotten any info from Samsung. The only info they did give me was I could give my phone back and they would waive my fees and I can purchase a different phone, but they said I wouldn't be able to just exchange it back when the good note 7's come back in stock. I would have to purchase the note 7 again. I think that is wrong for them to do, I don't really want to risk it but I want the note 7 not the s7 or s7 edge. Like other people stated if I wanted the s7 edge I would have purchased that phone. With us paying $865 for this phone, Verizon is really treating this recall in a crappy way. Samsung is doing a great job working to replace these explosive devices, now Verizon just needs to follow suit and get it together!! Rant over
I was told this morning when I called that they would not be selling the Note 7 and I could pick a different phone or contact Samsung since it is their issue. Samsung was helpful and took my info and said to expect a call from verizon within 24 hours for resolution. They said they are working the issue with verizon. Hopefully something is resolved soon. It is ridiculous that verizon is taking this stance.
I will leave Verizon if I don't get a brand new replacement very soon. I don't care how little the odds are that mine will catch fire. The fact is, is that I plug my phone in on my nightstand while me and my family sleep ( Not safe at all considering there has been 35 cases just in the U.S.). Second, I like to mess around with my Gear VR and when I do, a lot of times I plug the charger in while using it. I will not take the chance of it exploding while connected to my eyes!!!! I mean come on Verizon, it's a NO BRAINER!!!!! DO THE RIGHT THING
- And by the way, I paid $463.00 to pay off my S7 Edge so I could Upgrade to the Note 7 so I want a Note 7, nothing else.
Where exact are you getting this from? First of all, it was 35 globally, not 35 in the US. Second of all it doesn't matter what brand phone it is, electronics malfunction, and having something connected to an outlet that close to your face is ridiculous. And Verizon HAS done the right thing. It's on their website as well. If you still don't believe that go right ahead to another carrier that still doesnt have the phone.
You're telling me it's stupid to charge the phone while connected to the VR? Them why would they put a charging connection on the VR dude? Really? And your info is incorrect, do your research.
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It's not meant to be charged while on your face. I can see how well that would hold up in court.
Verizons CS twitter account just posted this a bit ago. I'm not really sure accurate their information is but it's something.
Not to repeat what everyone else is saying, but to get back to the OP: Verizon hasn't said when or how they will be able to exchange N7's that are in the wild with new N7's. No one that I've talked to or chatted with has been able to hint at when replacement phones will become available. The options that have been given have been outlined: Refund, exchange for another phone (S7's, etc.) without fees, or (my favorite) wait for replacement phones to become available and exchange then.
I've heard estimates that there are 1.2M to 2.4M N7's in the wild. The most frequent number is 1.2M
To date, I haven't heard of the original size of the problem expanding: still 35 phones, globally.
I've gleaned some information that seems to be accurate: Look at the back of your phone at the label at the bottom of the cover. The last words of the inscription should tell you that it is either from China, Korea, or Vietnam. If it says China, yay! the odds of your phone being a problem just went down. Replacement is still recommended by Samsung. (Mine says Korea.) Regardless, the odds are incredibly small. . .(yes, that is me knocking on wood)
I want the N7. I continue to use mine. Great phone. Hasn't even warmed up on heavy use. I fast charge with a Samsung Fast Charger. It barely warms up. With luck, it and I won't turn into a ball of fire while I sleep, replacement phones will begin arriving next week (as I've heard), and all will be fine in my tiny world.
All of this goes much better with a single malt scotch and Joplin playing in the background. . .
That's my story and I'm stickin' to it!
I do hope that new stock reaches everyone in time to complete a Note7 for a Note7 swap. Failing that, I'll hope, for myself, to get an LG V20 when they become available on the 24th of September.
For those of you are in a similar situation as myself. I ordered the phone on 9/1. It was scheduled to ship today. I called verizon to see if there would be an updated ship date. I was put on hold for about 20 minutes and then told that my order would be cancelled today. They are doing that to everyone who had scheduled ship dates that are coming soon. So You will have to reorder the phone when it becomes available. This really really sucks
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