Restoring text messages from Verizon Cloud.

[HairByNico]

yes and I'm messaging from the computer yes!     : /

[vzw_customer_support]

HairByNico Oh, I see. Do you still have the old phone with the messages? Would you be able to try and back them up again to ensure they're saved to the cloud. usually if you do not see the messages, they have not been saved.

SheritaH_VZW
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[gpeterden]

Verizon, there is an compatibility issue with Samsung Galaxy Note 4 and

Verizon Cloud App.

On Jan 5, 2015 3:31 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

gpeterden We appreciate your question about the Verizon Cloud. I have checked and I am not showing there is a known issue related specifically for the Samsung Note 4 and the Verizon Cloud. What exact issues are you experiencing with the Cloud service?

SheritaH_VZW
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[gpeterden]

I would recommend someone on the support team get a Samsung Galaxy Note 4

and try to restore backed up text messages using the Verizon Cloud App. It

won't work.

On Jan 5, 2015 4:24 PM, "Verizon Wireless Customer Support" <

[HairByNico]

I don't have the phone, if I did I wouldn't be 0n here!!!

with the Verizon edge plan you have to return the old phone, while at the store the sales person made sure I had everything saved on the cloud specially the text messages, but when I got everything set up on the new phone, it shows the number of texts but they won't upload to the new phone and I'm getting the feeling this cloud crappy service apparently does not allow nobody to see it's content!  right?  not to mention my pictures are all a mess..

where are the texts?     please just tell me!!!!!

[vzw_customer_support]

HairByNico,

We are here for you and want to work with you on getting your info where you want it. Here are the steps to restore your info http://vz.to/1BDE3Yw.

RobinD_VZW

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[gpeterden]

Verizon,

Please look at this thread. It will explain the issues. I would recommend that your support or testing team try restoring text messages to their Samsung Galaxy Note $ using the Verizon Cloud App. The issue is the backed up text messages will not restore to the phone.

https://community.verizonwireless.com/thread/844791

[HairByNico]

Tried that over and over and nothing!  it shows the amount of texts on there in the "Cloud" but they wont load onto the phone!

Can you see them?  can you help me?

[vzw_customer_support]

HairByNico,

I absolutely do apologize, we are not able to see your messages, no. The steps listed above is how you would get the messages to the phone. If that does not work, what I might suggest is stopping in at a store and they can walk you through this. Thanks.


ErinW_VZW
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