Sorry none of the previous troubleshooting steps have resolved the issue. Try placing the device in Safe Mode and attempt the restore again http://vz.to/1DvmA5X .
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Tried that. Same thing. When restoring text messages using Verizon Cloud
App it shows 1700+ text messages with an estimated 1 hour 30 min download
time. Process begins it states Restore in Progress, less than 15 seconds it
states Restore Complete. No text messages were restored.
On Jan 6, 2015 5:03 PM, "Verizon Wireless Customer Support" <
OK when to the Verizon Store to see a Tech. Unfortunate they were not able to do anything at their level. They stated that they have had several new phones come in to tech support with this issue and was identified that it is an glitch in the App interface with the stock Messages app version 4.4 and the Developer of the app would need to fix it so it would work correctly. So now the process to find the individuals that create and maintain the Verizon Apps for Android and knock on their door.
Good news. Spent this afternoon on the phone with Verizon Network Tech who is working with the supplier of the Cloud app. Bad news the issue isn't corrected, but we able to record data that the supplier can use to create an update.
I just don't get why we can see the amount of text messages on there, but there's no way to get to them or so it seems, am I right?
Correct. I'm working with Verizon Network Team, Cloud Team and the supplier
of the app to get this fixed. I spent 2 hours with them using developer sdk
app and a snapshot version of the Cloud app to get data from my phone so
they can tell what the problem is and then fix it. Kind of Beta Testing an
update to see if it works before an true update comes out. I'll keep
posting each time we do a test. It might be a week before the next event.
I'm not a Verizon employee, just a customer that is willing to give them
and the supplier of the app full access to my phone and data. So stay tuned.
Well we tried another version of the Cloud app. It's fun beta testing. Still no fix yet. The supplier of the App is getting a lot of good information, maybe the next patch will have the fix we are looking for. Stay tuned.
Here is an update concerning the issue with restoring SMS via Verizon Cloud to Samsung Galaxy Note 4.
First of all, I’d like to thank you for your patience as we work on the SMS restoration issue you reported. Our vendor has informed us that they have isolated the cause of the issue and will be performing a two-stage fix to get the SMS restored.
Stage one consists of a software update to the Cloud app to version 14.3.32. This update will be available on the Google Play store on Monday February 23, but may be available as soon as Friday February 20. Please make sure that any SMS limits on your device are disabled prior to installing this update. Failure to do so can cause permanent loss of SMS not yet restored when the Cloud attempts to restore them to the device. See below for generic instructions on how to verify SMS limits are disabled on your device.
1) Open your default SMS application.
2) Go to Settings.
3) Go to Advanced Settings (if applicable).
4) Under Storage, ensure that “Delete old messages” checkbox is NOT checked.
Once SMS limits have been verified to be disabled, the Cloud software update can be installed via the Google Play Store. Once installed, perform the following:
1) Open Cloud.
2) Setup Cloud if prompted, making sure to uncheck all items during setup.
3) Tap the three horizontal bars on the top left.
4) Tap on “Tools”.
5) Tap on “Content Restore”. Cloud will then start to scan content.
6) Once content scanning is complete, uncheck all items *except* Messages.
7) Tap the Restore button.
SMS Messages will then start to restore. Once the restore process is complete, check your default SMS application to verify if previously missing SMS Messages have been restored. If expected SMS Messages are still missing, please read below for a description of stage two of the SMS restoral process.
Stage two consists of a fix the vendor will implement on the Cloud servers themselves. This server side fix is scheduled to occur on. If SMS Messages failed to restore after upgrading the Cloud software to version 14.3.32, then you must disable the syncing of Messages in the Cloud app prior to the implementation of the server fix. Failure to do so can cause permanent loss of SMS Messages not yet restored. See below for instructions on how to disable the syncing of Messages in the Cloud app.
1) Open Cloud.
2) Tap the three horizontal bars on the top left.
3) Tap on “Settings”.
4) Tap on “What to back up”.
5) Ensure that the “Messages” checkbox is NOT checked.
6) Tap OK.
Once the syncing of Messages in the Cloud app has been verified to be disabled, there is nothing else that needs to be done until the server side fix has been implemented. Once the vendor has confirmed that the server side fix has been implemented, you will be contacted and another attempt to restore the SMS Messages can be done at that time. We are confident that all SMS should then restore successfully at this point.
I will be glad to review that ticket for you. I will send you a private message to further assist.
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