bluestar wrote:
geomimi wrote:
I received my Droid Charge in the mail yesterday
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I thought you could only get a Droid Charge by going to the Verizon store.
That's correct. You can't order the Charge by phone. You have to go to a Verizon store and order one there through a sales associate but it arrives by mail.
In an instance where your local store is also unable to order you either a Charge or the necessary kit (battery, back plate), the phone reps -can- order you one as well. But it's an exception to policy and they're generally not allowed to do so.
In my case, not only did the above happen, but the warehouse was flat out of reconditioned Charges, leaving them no choice but to ship me a brand new one (as I'm a rather.. err, forceful person and wouldn't accept the other options or any additional delay). The order had to be approved by an assistant director, but it's a done deal and is scheduled to arrive today.
It's worth mentioning that although the assistant director sat on his or her keister for an additional 24 hours before approving the request, every VZW employee I've dealt with, both in person and over the phone, has been reasonable and professional.
