Ring tone sync not working on s23 ultra
Bigabe0712
Newbie

I  have S23 Ultra...When connected to any bluetooth device the phone rings and the bluetooth device rings also (car, earbud, ..) even though I have the option  "Bluetooth ---Advanced Setting---Ring tone sync"  turned off.  I want the phone ring to be off while connected to bluetooth so I can hear the ring in my earbud only.

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Re: Ring tone sync not working on s23 ultra
vzw_customer_support
Customer Service Rep

 

Good evening Bigabe0712. We would love to help. What Software version do you have? Does this happen when you have the ring option turned off on the phone?-Joe

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Re: Ring tone sync not working on s23 ultra
Bigabe0712
Newbie

Thanks for the help.

It is a new S23 Ultra running software version " Android Version: 13".  

Yes it happens when the Option is Turned OFF...Also, I tried it when the option is turned ON and still happened...Both scenarios, I restarted the phone after the option was changed but still rings.

So fare:

1-Reset bluetooth 

2-deleted connected devices and reconnected

3- Reset network setting 

No luck.

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Re: Ring tone sync not working on s23 ultra
vzw_customer_support
Customer Service Rep

I am so sorry for any issues with your audio on your device.  Let's get this figured out. IS the Must All Sounds switched enabled on the device? For instructions click here https://www.verizon.com/support/knowledge-base-304048/

-AL

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Re: Ring tone sync not working on s23 ultra
Bigabe0712
Newbie

This is not a solution, If you turn this option " Mute all sound" that will turn off your ring and if you turn your  bluetooth devices  off ( like earbuds or your car ), your phone is on mute and you have to go in and turn this option on again to hear your phone ring...It is inconvenient extra two steps you have to take every time. 

My old Galaxy note 9 did not have that issues, if I got in my car the phone connect and the ring went to my car speaker and the phone did not ring.  Once I turned the car off the phone will start ringing.

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Re: Ring tone sync not working on s23 ultra
vzw_customer_support
Customer Service Rep

Bigabe0712,

 

We are so sorry for the trouble. It seems this is a design issue with Samsung. You can check the volume settings https://www.verizon.com/support/knowledge-base-304016/ for options, but we would recommend you reaching out to Samsung to see if this can be resolved or a suggestion to update in a future release. 

-Jenelle

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