S10 cannot dial out or receive calls from another Verizon customer
Jwash2019
Enthusiast - Level 1

Phone will not dial out nor receive phone calls.  Know another Verizon customer experiencing the same thing and they have a different phone. We can receive and send text messages but no calls.

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Jwash2019
Enthusiast - Level 1

Update: Verizon was able to fix the problem.  The node my phone was connected to was down. Had to place my phone on and then off of airplane mode for it to reconnect to a different node in the area 

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vzw_customer_support
Customer Service Rep

We want to keep you connected, Jwash2019. I am sorry to learn about the issues concerning making and receiving calls but glad to hear everything is working correctly now. For future reference, here is our handy Troubleshooting Assistant: http://spr.ly/66071Bayz Please keep us posted. If you experience any further issues, we are always here to help. Thanks for being the best part of Verizon Wireless. ChrisM_VZW

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