S20+ keeps adding +1 after update
  • Hello,

    I have a Verizon Samsung S20+ that about a year ago, after an update, it just started inserting +1 on all numbers phone or text. I have read so any forums over the last year about this my eyes are crossed. I've called tech support at Verizon and nothing after 3 supervisors. So I'm hoping someone here can help. Here's what I've done so far:

    1. Tuned off assist dial
    2. Reset my phone
    3. All contacts have been triple checked that they were entered with no +1.

    I'm just not sure what's going on. Someone else on my account has a Samsung S23+ but theirs does not do the +1 and they got the same update I did.

    I'm ready to scream (well I already have several times) but it really needs to stop it messes up things. So if anyone can help I would be most appreciative!!!

    Totally at wits end
1 Reply
Customer Service Rep

That would be frustrating to myself as well, especially with the interaction with the S23 on my account not having the same issue, Elvira1971. We're here to help see if a fresh look into this can help us yield a solution. Please be on the lookout for a private note from us so we can better assist.