S21 Overheating
Enthusiast - Level 1

For $750 I should be able to watch YouTube for an hour. My phone, which I've had for 3 days overheats from 1 hour of YouTube. No games open, cache cleared, and all system updates installed. I don't even have a case on it, because I ordered the wrong size and had to exchange it. Will there be an update to fix this or should I be sending this back for a refund during my 14 day return window?

Labels (1)
Re: S21 Overheating
Customer Service Rep

We always want your phone to be working properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

Re: S21 Overheating
Specialist - Level 2

I would look at a exchange or contact Samsung about the battery