S21 Plus 5G
Enthusiast - Level 3

I've posted and called. There has been no resolution to fix this phone.  I would call right now but guess what?  I can't make any calls!  I can't believe I am expected to pay $1000 for a phone that I cannot use.  Something absolutely needs to be done about this situation.  Everything has been done to try to resolve the problem including downloading some bogus 3rd party app suggested by a Verizon tech. I factory reset the phone, spent 6 hours restoring all my settings.  This whole situation is a joke

Labels (1)
Re: S21 Plus 5G
Customer Service Rep

alrandall67 I don't know anyone who want to pay for a device that does not work. I'm concerned a solution has not been found. Please look for the private message sent to you here on this platform. -Dolores