I have an issue with my Samsung S21 Ultra with it not loading Voicemail. The first challenge I noticed is even when phone was powered up, I would not get voicemails. I ran a test where I let it got to voicemail and I would see in recent calls the number, but no indication of voicemail and opening voicemail app did not have the voicemail. What I was able to determine is if the phone has "Power Save" enabled, it was not loading the voicemail. I turned it off and tested and was now able to get voicemail.
I thought my problem was solved until I found out someone left me voicemail when my phone was off charging. Unfortunately when I powered up the phone, there was not even an indication of a call or the voicemail. After finding out one should be there, I did a manual refresh from the voicemail app and then I saw the call appear in the recent call listing and the voicemail come in. I was able to easily reproduce this by having someone leave me another voicemail when my phone was powered down. I have already set the Voicemail app battery to unrestricted and am out of ideas. The only workaround is to go in and do a manual refresh every time my phone has been powered down. I am hoping someone has solution.
Correction... the actual setting is called "Power savings"
Hello, Subquest! Have you attempted deleting the app's updates and then downloading it again? It might be an option to force refresh some of the settings.
>Eduardo
What are the steps to just delete "the app's updates" or are you talking uninstalling the Voicemail app and reinstalling? If uninstalling, do you need to archive/save off all messages currently in the app first?
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*Heather
Hello! We understand that you are experiencing an issue with your Voicemail. We are happy to hel troubleshoot. Please send us a Private Message for immediate assistance. We're looking forward to working with you to help resolve this issue!
*Kay
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