S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
Subquest
Enthusiast - Level 3

I have an issue with my Samsung S21 Ultra with it not loading Voicemail.  The first challenge I noticed is even when phone was powered up, I would not get voicemails.   I ran a test where I let it got to voicemail and I would see in recent calls the number, but no indication of voicemail and opening voicemail app did not have the voicemail.  What I was able to determine is if the phone has "Power Save" enabled, it was not loading the voicemail. I turned it off and tested and was now able to get voicemail.

I thought my problem was solved until I found out someone left me voicemail when my phone was off charging.  Unfortunately when I powered up the phone, there was not even an indication of a call or the voicemail.  After finding out one should be there, I did a manual refresh from the voicemail app and then I saw the call appear in the recent call listing and the voicemail come in.  I was able to easily reproduce this by having someone leave me another voicemail when my phone was powered down.   I have already set the Voicemail app battery to unrestricted and am out of ideas.  The only workaround is to go in and do a manual refresh every time my phone has been powered down.  I am hoping someone has solution.  

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Re: S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
Subquest
Enthusiast - Level 3

Correction... the actual setting is called "Power savings"

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Re: S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
vzw_customer_support
Customer Service Rep

Hello! We understand that you are experiencing an issue with your Voicemail. We are happy to hel troubleshoot. Please send us a Private Message for immediate assistance. We're looking forward to working with you to help resolve this issue!

 

 

*Kay

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Re: S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
vzw_customer_support
Customer Service Rep

Hello, Subquest! Have you attempted deleting the app's updates and then downloading it again? It might be an option to force refresh some of the settings. 

>Eduardo

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Re: S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
Subquest
Enthusiast - Level 3

What are the steps to just delete "the app's updates" or are you talking uninstalling the Voicemail app and reinstalling?   If uninstalling, do you need to archive/save off all messages currently in the app first?

 

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Re: S21 Ultra Challenge Downloading Voicemail Due to Power Save or being Powered Off
vzw_customer_support
Customer Service Rep

For assistance please send us a PM anytime. We are happy to help!

*Heather

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