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S21 Update
Woulmsb
Newbie
‎09-01-2021 05:21 AM

Recent update 8/31 deleted more contacts than I can count. Anyone know how to reverse this? They're also missing from my cloud conveniently.

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Re: S21 Update
vzw_customer_support
Customer Service Rep
‎09-01-2021 05:27 AM

Good morning, Woulmsb. I'm so sorry to learn your contacts were deleted with the update on your phone. I would be just as upset, and concerned over this. 

 

Please try powering the phone OFF for 2-minutes, and then back ON. When it is back ON, please see if the contacts are restored. If not on the phone, at least in your Cloud. 

 

Please keep us posted.  -Vanessa

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