S22+ Not sending/receiving MMS
three_delta_0
Enthusiast - Level 2

I have used 3 different apps to try to send/receive MMS messages (including the Message+) app to no avail.  On one app, I get an error saying invalid destination.  This worked fine on my old S20+, but not working since I upgraded.  

So, I can't send/receive group messages.  I also cannot send/receive pictures/videos.  

Please fix this.  

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1 Solution

Correct answers
Re: S22+ Not sending/receiving MMS
three_delta_0
Enthusiast - Level 2

Fixed it myself.  Had to enable then disable the block on messages in the My Verizon website.  

View solution in original post

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Re: S22+ Not sending/receiving MMS
three_delta_0
Enthusiast - Level 2

Fixed it myself.  Had to enable then disable the block on messages in the My Verizon website.  

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Re: S22+ Not sending/receiving MMS
vzw_customer_support
Customer Service Rep

I appreciate you reaching out about this concern. I am really glad to hear that you were able to get this resolved when you added and removed the block messaging feature on MyVerizon. This is a concern we are working with currently and you took the best possible action given that this resets the messaging profile for your line thus fixing the situation in full. Please let us know if we can be of any further assistance now or in the future.  

~Pablo

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Re: S22+ Not sending/receiving MMS
homeboy517
Enthusiast - Level 2

Can you please provider the detailed steps to fix this problem of not being able to send and receive MMS messages on Samsung S22 Ultra?

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Re: S22+ Not sending/receiving MMS
three_delta_0
Enthusiast - Level 2

Log in to your My Verizon account using a web browser.

Open Account - My Plan - Blocks

Click on the device that is having the issue

Expand "Block Services' by clicking the + sign

Expand "Messaging" by clicking the + sign

Turn on "Block Picture and Video Messaging" 

wait 30 seconds ish

Turn off "Block Picture and Video Messaging"

Restart your phone and it should work.  You can test it by sending a picture via text to someone else.  If they get it, it works.  

Why does this work?  Well, it should work by default, but I guess sometimes when you get a new phone, you have to reactivate picture and video messaging on your account.  

Re: S22+ Not sending/receiving MMS
homeboy517
Enthusiast - Level 2

THANK YOU...THANK YOU...THANK YOU !

When I went to look  at Block Services per your directions I could see that it was ON for some reason.  I turned it off, restarted my phone and MMS and Group Messaging works. 

I don't usually call people out in public forums but I spent the better part of the past 3 days working with Verizon support folks  and NO ONE could figure it out.  No one even suggested to take a look at this.

I'll bet that many of the people that have this issue just have to go in MyVerizon per your instructions and turn Picture and Group Message Blocking = OFF

THANKS AGAIN !

 

 

Re: S22+ Not sending/receiving MMS
vzw_customer_support
Customer Service Rep

You are in the best place for support with your MMS concerns, homeboy517. I am here to help! Which messaging application are you using? 

*Cheyenne

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Re: S22+ Not sending/receiving MMS
homeboy517
Enthusiast - Level 2

Take a look at the previous messages in this thread/discussion.  You will see a solution has been posted with the detailed steps so that others can benefit.

 

Thanks !

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Re: S22+ Not sending/receiving MMS
nanran50
Enthusiast - Level 1

Help I am part of an account, how do I even access?

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