S23 Ultra 5g
weigelphone
Enthusiast - Level 1

1  week old S23 Ultra has not connected to 5g in our area since new.  Map and address verification say I am in 5g network. Chat said turn off wifi, turn off phone, remove SIM, wait, replace SIM, turn on and wait 1 minute, turn on data.  Tried all that many times. Also a reset, not factory but basic reset.  Network says I am on Verizon Internet but no mention of other data.

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Re: S23 Ultra 5g
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

 

 

>Adriana

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Re: S23 Ultra 5g
Navssaini
Enthusiast - Level 2

I have same issue , can you please help to troubleshoot it.

Thanks 

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