S23 Ultra Chrome Browser issue
Misterjay6
Enthusiast - Level 1

Using new S23 Ultra phone, when I Google search in Chrome for something like "best restaurants near me" I can pull up a list of search results but when I try to click on any result I get "can't load this page, check your internet connection and try again" error. I have no issues using Samsung internet browser, the issue is only with Chrome. 

I also have video playback issues on certain sites in Chrome browser. Again, Samsung internet workaround is no problem. 

Any suggestions?

 

Re: S23 Ultra Chrome Browser issue
vzw_customer_support
Customer Service Rep

Hi there. Have you checked to ensure the Chrome app is Updated?

*Heather

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Re: S23 Ultra Chrome Browser issue
Misterjay6
Enthusiast - Level 1

Hi Heather. Thank you for replying. I am up to date on the latest Chrome browser. 

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Re: S23 Ultra Chrome Browser issue
vzw_customer_support
Customer Service Rep

Gotcha! Thanks for letting us know. Have you tried clearing the cache and cookies for the Google Chrome App within the settings of your phone?

*Brianna

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