S5 Help Plzzz
lyonsboy07
Newbie

I was downloading and installing a newer version of android on my S5 from Verizon and somehow lost internet connection before it finished. Now my phone is froze on the screen pictured. It says use the Verizon Software Repair Assistant on my computer to fix it. i cannot find anywhere to download the assistant from. PLEEEEZZZZEEE HHHEEELLLLLLLPPP. Thanks in advance.

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bearone21
Legend

it probably failed because you were using the network, which is slowwwwwwwwwwwwwwww.

shut phone down, restart & use wi-fi for the update.

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vzw_customer_support
Customer Service Rep

Being able to repair your Operating System after a failed update is very important, lyonsboy07.  You can click on this link for additional information on how to download the Software Repair Assistant and instructions on how to perform the repair: https://www.verizonwireless.com/support/knowledge-base-80201/.

 

AdamB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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lyonsboy07
Newbie

WIN_20190120_11_18_37_Pro.jpg

oh yeah here is the picf

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