S7 call filter not installed
patsymunn
Newbie

We have two S7 Edge phones.

One has been updated with Call filter 9.4.0 2-26-19

The other has not.

It has received system update 29 on 4-2-19

Caller Name id 7.4.7 3-28-18 is still installed.

This is old paid only app.

4 plus hours with tech support no help.

Any suggestions?

 

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22 Replies
gddeals
Enthusiast - Level 3

i have the same issue here.

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rminnj
Enthusiast - Level 2

same issue..   can't download the call filter app .   Was told by versizon support my phone is incompatible but it seems others have the app on the same phone.

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vzw_customer_support
Customer Service Rep

Sorry to see that you are experiencing issued downloading the Call Filter app. Where was this device purchased from originally? Is the device software up to date?

 

ChristianP_VZW

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vzw_customer_support
Customer Service Rep

We are sorry to hear that you are having a hard time installing Call Filter on your device. We know how crucial it is to get this corrected especially considering that you were able to do it on your other device, and we will be glad to help! To confirm, have you already tried to delete the app, and reinstall it to see if the issue continues? For how long have you had this issue? DavidR_VZW

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patsymunn
Newbie

We have not uninstalled Call name id.  when icon held down uninstalling is not an option.  Isn't this part of the system software?


@vzw_customer_support wrote:

We are sorry to hear that you are having a hard time installing Call Filter on your device. We know how crucial it is to get this corrected especially considering that you were able to do it on your other device, and we will be glad to help! To confirm, have you already tried to delete the app, and reinstall it to see if the issue continues? For how long have you had this issue? DavidR_VZW


 

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vzw_customer_support
Customer Service Rep

We appreciate your troubleshooting efforts. Our devices will have Verizon software preinstalled. Just to be sure we are on the same page, are both devices up to date? What changed on the Galaxy S7 that has the Call Filter app versus the one that does not?

VictorC_VZW

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patsymunn
Newbie

@vzw_customer_support wrote:

We appreciate your troubleshooting efforts. Our devices will have Verizon software preinstalled. Just to be sure we are on the same page, are both devices up to date? What changed on the Galaxy S7 that has the Call Filter app versus the one that does not?

VictorC_VZW


Both are up to date. system update 29. Both phones identical.

Verizon pushed call filter free {and removed caller name id) over night a couple of weeks ago on one s7 but not the other.

Neither app is in the play store.

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vzw_customer_support
Customer Service Rep

Thank you for that information, patsymunn. Could you please confirm which system update the S7 without Call Filter has?  EricaG_VZW

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patsymunn
Newbie

Botj S7 phones have System update 29 dated April 2 2019. 

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vzw_customer_support
Customer Service Rep

How long has it been since you've noticed this change on your S7 device? AnthonyM_VZW

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patsymunn
Newbie

No change.  The issue is the new Call Filter app has NOT been pushed to device by Verizon.  Verizon announced the roll out of this app at the end of March.  It was pushed to one of our phones about three weeks +/- ago but not the other.

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vzw_customer_support
Customer Service Rep

We certainly want to make sure that both of your phones can use this feature, patsymunn. Let's continue to investigate this for you. When you log into your My Verizon account at this link, http://spr.ly/6600EY4TY, is the Call Filter Free option added to both of your lines? What happens when you click on the Caller Name ID app on your phone?

NicoleR_VZW

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patsymunn
Newbie

Both lines show call filter on lines.  Only option is paid version of call filter.

When caller name id open I get "Get started" then Subscribe  $2.99.

 

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mryan301
Newbie

I have exactly the same problem. Twe Galaxy S7 for my wife and me. According to Verizon web the S7 is supported for the call filter app. Both:

- Are on rev of code received March 8 Build R16NW.G935VVRS9CSC1 Kernel 3.18.71

- Dont see the call filter app on the Play store (its there for my son's S9 though)

- Still have the old CallerID app, which only offers me a pay-for service. And it doesnt allow me to delete the CallerID app from the phones. 

- Have the Call Filter enabled in my account (the free version)

Is there a fix for this? I was told second hand that eventually I will get an update to my phone to turn this on. But its been over 3 months since the March announcment

 

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vzw_customer_support
Customer Service Rep

Mryan301, I'm sorry to hear that after three months this issue still has not been resolved. I am here to help. Can you please tell me what happens when you try to remove the old app versions?  

 

MelissaP_VZW

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mryan301
Newbie

Its not possible to remove the caller ID app or any versions of it. Ther eis no uninstall option like with other apps.

On my Sons S9 however, caller ID disppeared and was replaced with the call filter app without any action on his part.

Not happenning with my wife and I S7s.

I was told at one point that S7 call filter support will come with a future update. But the call agent didnt seem confident about it so not confident thats the case.

 

 

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mryan301
Newbie

Any resolution to this? Really need that filter.

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vzw_customer_support
Customer Service Rep

Welcome back, mryan301. We understand your concern with ensuring the Call Filter app is properly working on your device, and we want to help you in the best way possible. Our engineer team is aware of this problem and working on a software release to make it work. Software releases take a great deal of planning, as it is important that Verizon deploy a fully tested release to avoid any customer impacting issues. All future software release dates are tentative and proprietary. Please keep a look out on your phone for any available update. We appreciate your patience with this matter. Hope this information helps?

 

Like free rewards? Check out our new loyalty plan, Verizon UP! @ m.vzw.com/m/UpSocial

 

ChristianP_VZW

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patsymunn
Newbie

On May 28 I got an email from Verizon stating that Verizon was going to issue another pushed update to get missed phones.

One month or six months who the BLANK BLANK knows!!!

 

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vzw_customer_support
Customer Service Rep

patsymunn, being on top of our feature updates is crucial, especially for the Call Filter service, we want to be on the same page. Beginning in May 2019, the spam filter will automatically be set to block high-risk spam callers when subscribed to Call Filter and Call Filter Plus via the app. Is this the update you are referring to (if not, please elaborate on the email and update details)?

 

GilbertoL_VZW

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